2399bet Privacy Policy —
Your Data, Our Responsibility

2399bet (referred to as "we" or "the Platform") places the highest priority on the privacy of its members in Bangladesh. The trust our users place in us matters more to us than any business interest.

This Privacy Policy explains in detail what data we collect, why we collect it, how we keep it secure, and what rights you have. Registering with 2399bet means you have read and agreed to this policy.

This policy has been developed in line with international data protection standards. We believe transparency is the best policy when it comes to your data.

2399bet collects only the data that is genuinely necessary to provide our services, maintain security, and meet legal obligations.

We collect information in a few ways — some you provide directly, and some is collected automatically.

• At Registration: Basic details such as your name, email address, phone number, and date of birth.
• During Identity Verification: A copy of your national ID card or passport (as part of the KYC process).
• During Payment: Transaction details for deposits and withdrawals.
• While Using the Platform: Gaming history, login times, browser type, and IP address are collected automatically.
• When Contacting Support: Information you share directly through chat or email.

2399bet uses collected data solely for its intended purposes. No data is used in ways that go beyond what is required.

2399bet never sells your data. Information may be shared with third parties only in the specific circumstances outlined below:

• Payment Processors: We share the necessary information with payment gateway providers to complete your transactions.
• Game Providers: Data relevant to gameplay is shared with the game provider.
• Legal Authorities: We are required to disclose data when ordered by a valid court or directed by a regulatory authority.
• Fraud Prevention: Specific data is shared with anti-fraud and KYC service providers.

2399bet uses industry-leading security technology to protect member data. Our security practices are regularly audited by independent third parties.

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• Passwords are stored using bcrypt hashing and are never readable in plain text.
• Firewall and DDoS protection are active at all times.
• Two-Factor Authentication (2FA) is available to all members.
• Suspicious login detection with automated alerts.
• 24/7 monitoring by our security team.

The 2399bet website and app use cookies. Cookies are small text files stored on your device that help improve your experience on the site.

• Essential Cookies: Essential for login sessions, language preferences, and platform security.
• Performance Cookies: To analyze which sections of the site are used most.
• Functional Cookies: To remember your preferences, such as theme or language.

You can disable cookies through your browser settings, though some features may not work as intended.

As a 2399bet member, you have the following rights regarding your personal data:

To exercise any of these rights, contact our support team. Please note that certain data may not be deletable due to legal obligations.

2399bet does not retain data beyond what is necessary. Retention periods depend on the type of data and applicable legal requirements.

• Active account data: retained for as long as your account remains active.
• Closed account data: retained for up to 5 years after closure (as required by law).
• Transaction data: retained for a minimum of 5 years (as required by financial regulators).
• KYC documents: retained for up to 5 years after account closure.
• Chat and support logs: retained for up to 2 years.

No one under the age of 18 is permitted to register or play on 2399bet. We do not knowingly collect data from minors.

If we become aware that a minor has registered, the account will be closed immediately and all associated data will be deleted.

2399bet may update this Privacy Policy from time to time. The date of any changes will be noted at the top of the page.

• Members will be notified by email of any significant changes.
• Continued use of the platform after any changes takes effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.